By Dyslexia Test Centre ·
A day of new connections, ideas about the future of customer experience and a moment we are proud to share: our visit to Wembley on 5 November 2026 brought together CX Vision 2035 and the International Customer Experience Awards 2026.
We came home with Bronze for Customers at the Heart of Everything — international recognition for Dyslexia Test Centre, following our UK Customer Experience Awards Silver win in October.
Bronze for Customers at the Heart of Everything
The name of this category means a great deal to us. People often come to DTC with questions they have been carrying for a long time. They may be wondering why learning feels harder than it should, how to support their child, or what might help them at work.
For us, putting customers at the heart of everything means making space for those questions: listening carefully, explaining the next step clearly and helping people understand what their assessment means for everyday life.
We are delighted to have that commitment recognised with Bronze at ICXA 2026. You can see Dyslexia Test Centre in the official 2026 winners list, under Customers at the Heart of Everything.
A day looking ahead at CX Vision 2035
CX Vision 2035 brought a conference and exhibition to Wembley alongside the international awards. Its focus was the future of customer experience: how organisations communicate, use technology and respond to the people they serve.
Those questions matter to a specialist service like ours too. A booking process, an email or the way a report is explained can shape whether someone feels confident about asking for help. As services change, we want the person using them to remain central.
Meeting people from Mitel and Foundever
It was lovely to meet people from Mitel and Foundever during the day. Connecting with people from other parts of the customer experience community was a welcome part of our time at Wembley.
Both organisations featured in the event programme, with sessions exploring technology, communication and the human side of customer experience.
Thank you to the people we met for taking the time to connect with us. We value opportunities to introduce DTC and ND Pathways, learn about different approaches and keep neurodivergent experiences part of the wider conversation about service.
From UK Silver to international Bronze
This follows another proud moment for our team: Silver for Best Product or Service Development at the UK Customer Experience Awards 2026.
These are two separate awards, recognising different aspects of our work. Together, they give us a chance to celebrate the care that goes into developing our services and supporting the people who use them.
Read the story of our UK Silver award, or watch Helen and Jeanette discuss the thinking behind DTC and ND Pathways on CX Champions.
A special thank-you to Neena and Sue
A special thank-you to Neena and Sue, and to all the lovely people we met across the two events. You are part of what made these occasions so memorable for us.
Thank you — and what comes next
To our clients, families, assessors and everyone behind the scenes: thank you. The questions you ask and the feedback you share help us understand where our support can make a difference.
We are proud of these awards, and our day-to-day focus continues: clear information, thoughtful assessment and useful support beyond the report.
If you are getting to know us after meeting at Wembley, meet the DTC team, explore our workplace assessment and support, or find out about aftercare and practical next steps. We would be pleased to hear from you.
A conversation is a good place to start
Tell us what’s on your mind. We’ll help you explore the options.